Despite making plenty of noise about improving customer service, the latest American Consumer Satisfaction Index (ACSI), says customer service from Comcast is actually getting worse.
The InterWebiTubes are filled with angry websites, and stories about Comcast's problems.
- A YouTube video of a Comcast technician caught sleeping on a customer's couch as he waited more than an hour for his office to verify the installation was very popular
Comcast claims all this is simply an issue with the media, perception, or Comcast's subcontractors. Recently they set up teams of employees who click around social networks or online forums in an effort to reduce the number of these stories coming out. I actually had a hard time compiling the list above because all the original links I saved over the past few years no longer worked. Especially the more spectacular, Comcast Blows Up House, and Murder, which disappeared from the Chicago Tribunes web site like a South American political prisoner.